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Terms of Service

Terms of service

Please read these terms of service carefully (hereinafter referred to as "this clause"). By clicking the "Create Account" button or by accessing or using this service, you agree to abide by this clause and all the additional clauses. If you do not agree to be bound by this clause, do not visit or use this service. Bitaiex reserves the right to modify or modify the contents of this clause at any time, including, but not limited to, any policies or guidelines of this website. We will publish the revised terms to this website and list the "last update" date at the top of the terms, or send them to the registered mailbox provided by the user by e-mail, or decide by ourselves in any other way as determined by bitaiex. Any change will take effect immediately after publishing an update to the website or announcing a change. The changes will continue to take effect. You waive the right to receive specific notifications of such changes. Continue to use this website to indicate that you accept such changes. If you do not agree with this clause, please stop using this website immediately. We hope that you will review this clause regularly to ensure that you understand the terms and conditions applicable to your access to and use of this service. If you have any questions about using this website, please contact support@okex.com. This clause and additional clauses apply to your access and use of any services provided by MORTON CAPITAL INTERNATIONAL HOLDINGS PTE.Ltd. (hereinafter referred to as "bitaiex", "Company" or "We"), including but not limited to the website https://www.bitaiex.com/(hereinafter referred to as "bitaiex", "Company" or "We"), as well as mobile applications and deliveries provided by us. Exchange Service (collectively referred to as "this service"). Signing other agreements concerning the products provided by this website will not affect the entry into force of this clause. If you use this service on behalf of any organization, you declare and guarantee that (a) the organization is a legitimate body in accordance with local laws and regulations, (b) you have the right to accept this provision on behalf of the organization. If you violate this clause, the agency agrees to be responsible for your actions. Https://www.bitaiex.com, operated by MORTON CAPITAL INTERNATIONAL HOLDINGS PTE.LTD, is a virtual trading platform for digital assets established under Singapore Company Law. Company No. ACRA190321144402

I. Scope of application

This service is only applicable to users aged 18 or above. By visiting or using our services, you declare and ensure that you are at least 18 years old and have not been deprived of the right to apply this service. You also guarantee that you will not apply any trading platform in any trade or economic sanctions list, such as the UN Security Council sanctions list, nor will you be subject to restrictions or prohibitions imposed by the European Union, the Hong Kong Monetary Authority, the Hong Kong Customs and other Hong Kong administrative law enforcement agencies. In addition, bitaiex may not provide this service in all countries or regions, and may provide some or no services to users in restricted areas, including Hong Kong, China, Cuba, Iran, North Korea, Crimea, Sudan, Malaysia, Syria, the United States [including all United States Territories, such as Puerto Rico, American Samoa, Guam, the Northern Mariana Group]. Islands, the United States Virgin Islands (St. Croix, St. John and St. Thomas)], Bangladesh, Bolivia, Ecuador and Kyrgyzstan. The content of this Agreement shall not be excluded by the laws of the country or region to which the user belongs. Therefore, if you do not meet these requirements, please do not use our services.

II. Our Service Description

We provide an online trading platform with digital assets for trading digital assets and derivatives, and provide margin lending services. Traders trade on our platform; bitaiex, as a platform provider, does not participate in actual transactions. Traders must open accounts and deposit digital assets before they start trading.

Bitaiex will do its best to ensure the accuracy of the information on the website. Information and content on the website are subject to change without notice, and only to assist users in making independent decisions. Bitaiex has taken reasonable measures to ensure the accuracy of website information. However, we do not guarantee the accuracy, applicability, reliability, completeness, performance and/or appropriateness of any service or product provided by this website, and are not liable for any direct or indirect loss or damage, delay or failure in information transmission. Bitaiex is not responsible for the use or interpretation of such information.

Users must prepare the following equipment and bear the following expenses on their own:

(1) Internet access equipment, including computers or other Internet access terminals, modems and other Internet access devices;

(2) Internet spending, including not limited to network access fees, Internet equipment rental fees, mobile traffic fees, etc.

While accepting various services of bitaiex network, users agree to accept all kinds of information services provided by bitaiex network. Users here authorize bitaiex to send business information to its e-mail, mobile phone, communication address, etc. Users have the right to choose not to accept all kinds of information services provided by bitaiex network, and access relevant pages of bitaiex network to make changes.

In addition, we may collect and you refuse to agree to such transfers, and you will no longer be able to use bitaiex and our services. You will be able to withdraw your digital assets and legal currencies; however, all other functions will be disabled. For information on how we collect, use and share your information, please refer to our privacy policy.

The user understands and agrees that bitaiex's services are provided in accordance with the current status of existing technologies and conditions. Bitaiex will do its best to provide services to users to ensure consistency and security of services;However, bitaiex can not foresee and prevent legal, technical and other risks at any time, including but not limited to force majeure, viruses, Trojans, hacker attacks, system instability, third-party service defects, government actions and other reasons that may lead to service interruption, data loss and other losses and risks.

The bitaiex shall not be liable for damages if the system platform fails to function properly due to the following conditions, which include but are not limited to:

A. bitaiex platform announcement system downtime maintenance period;

B. Failure of telecommunication equipment can not carry out data transmission;

C. Due to force majeure factors such as typhoon, earthquake, tsunami, flood, power outage, war, terrorist attack, etc., the bitaiex platform system obstacles can not carry out business;

D. Service interruption or delay caused by hacker attack, computer virus intrusion or attack, technical adjustment or malfunction of telecommunications department, website upgrade, bank problems, temporary closure caused by government control and other factors affecting the normal operation of the network;

E. Losses caused by technical problems that cannot be predicted or solved by existing technical forces in the industry;

F. Losses to users or other third parties due to the fault or delay of third parties.

Due to system failure, network reasons, DDos hacker attacks and other unexpected factors which may lead to abnormal transaction, market interruption, and other possible abnormal situations, bitaiex has the right to cancel the abnormal transaction results according to the actual situation, and roll back all transactions for a certain period of time.

Some of bitaiex's services are provided on a fee basis. If users use fee-based services, please abide by the relevant agreements. Bitaiex may modify and change the charging standards and methods of toll-free services according to actual needs, and bitaiex may also start charging for some free services. Before the aforementioned modification, change or start charging, bitaiex will notify or announce the corresponding service page. If the user does not agree with the above modification, change or payment, the service shall be discontinued.

Bitaiex network will not ask any user for password, will not let users to any account, BTC / LTC replenishment address provided in the trading center of the site, please do not believe any bitaiex network discount, preferential information, etc., to non-btc / LTC trading center account, address or currency losses caused by the site irresponsible.

Transaction exception handling: Users agree to and approve the use of this service. This service may not be available due to the connection problem of the digital currency network or other irresistible factors. The user ensures that the input information is correct. If the website fails to inform the user of the follow-up processing method of relevant transactions in time when the abnormal situation occurs due to the error of information, the website will not bear any liability for damages.

Users agree that, based on the needs of operation and transaction security, this website may temporarily stop providing or restricting some functions of this service, or provide new functions. When any functions are reduced, increased or changed, as long as the user still uses this service, it means that the user still agrees with this agreement or the changed agreement.

This website has the right to know the real trading background and purpose of users using the products or services of this website. Users should provide the true, comprehensive and accurate information needed by this website. If there are reasonable reasons to suspect that users provide false trading information, the company has the right to temporarily or permanently limit part or all of the functions of the products or services used by users.

III. Risks of Transacting Digital Assets

Digital asset transactions involve significant risks. Trading or holding digital assets is likely to cause your losses. Therefore, you should carefully consider whether you want to trade digital assets or related derivatives and leverage according to your financial situation.

1. bitaiex believes that digital assets should not be called money and legal currency, because they are not supported by the government or the central bank. Bitaiex can not guarantee the orderly stability of the digital asset market. You should be cautious in trading digital assets (and any other assets). Prices fluctuate at any time. Because of price fluctuation, you may have a large profit or loss. Any digital asset or trading position can fluctuate dramatically or even become worthless.

2. When using this service, if the user or user's transaction instructions are wrong (including but not limited to price, quantity and other factors) and the user's transaction losses occur, if the reason for the non-local transaction rules, the loss liability will be borne by the user himself.

3. Any loss caused by the user's fault shall be borne by the user himself. The fault includes but is not limited to: not operating according to the transaction prompt, not conducting the transaction operation in time, forgetting or leaking the password, the password being cracked by others, and the computer used by the user being intruded by others.

4. When using this service, if the user's unjust profit is caused by some potential loophole which has not been found in the website transaction rules, the website will contact the user to recover it. You must cooperate effectively. Otherwise, the website will take recourse measures including, but not limited to, restricting account transactions, freezing account funds, and suing the court with jurisdiction, etc., because the user does not cooperate effectively. The recourse costs incurred by bitaiex will also be borne by you.

IV. Account creation

In order to use any service on this platform, you must first register your account by providing your name, email and password, and confirm acceptance of the terms of this service. You agree not to allow anyone to use or direct your account, andAnd update bitaiex with any changes in your information, or whether your account has been stolen. It is your responsibility to retain, protect and protect any keys, certificates, passwords, access codes, user IDs or other credentials and login information (collectively known as "passwords") that have been provided to you, or the above passwords generated by you using the service. If you lose your password, you may not be able to access your account. You agree to notify bitaiex immediately of any unauthorized use of your password. Bitaiex will not be liable for any liability, loss or damage caused by unauthorized use of your password. Because this site is a trading website, the login password, withdrawal password, trading password, SMS password, Google password and so on can not use the same password, otherwise there will be security risks, the relevant responsibility of the users themselves.

Users have the right to choose whether to become users of bitaiex network. Users who choose to become registered users of bitaiex network can create and modify nicknames by themselves. User names and nicknames should be named and used in accordance with relevant laws and regulations and network ethics. User names and nicknames should not contain any insults, threats, obscenities, abuses and other words that infringe on the legitimate rights and interests of others.

Once registered successfully, a user of bitaiex network will get a user name (user mailbox) and password, and be responsible for all activities and events that occur after the user name and password are logged into the system. He will bear all legal liabilities directly or indirectly caused by the use of the user name's speech and behavior.

If the user's password is lost, the password can be reset by links sent by registered e-mail. Users registered with mobile phone number can retrieve the original password by virtue of mobile phone number. Users should inform bitaiex immediately if they find any illegal use of username or other security vulnerabilities.

V. User rights and licensing restrictions

Under this clause, we grant you limited, non-exclusive, non-transferable permission to access and use the bitaiex website and services for the purposes of approval of the bitaiex license only. You agree that you may not reproduce, disseminate, distribute, sell, license, reverse engineer, modify, distribute or participate in the transfer or sale of creative derivatives or in any other way make use of any bitaiex content.

You agree:

1. All rights, ownership and interests of services and related software, websites and technologies, including all intellectual property rights therein, belong to bitaiex;

2. Except for the limited permission granted by this Permit, the rights or interests of this service shall not be transferred.

3. This service is protected by copyright and other intellectual property laws. Bitaiex reserves all rights not expressly granted under this clause;

4. This website has the right to inquire, freeze or deduct user's items and accounts in accordance with the requirements of judicial organs, administrative organs and military organs, including but not limited to public security organs, procuratorial organs, courts, customs and taxation organs.

5. Users have the right to receive the award given by bitaiex after publishing information and other contributions according to the relevant provisions of the website.

6. Users have the right to modify all modifiable information in their personal accounts, choose their own nicknames and enter introductory text, and decide whether to provide unnecessary items or not.

7. Users have the right to participate in online and offline activities provided by bitaiex network organizations.

8. Users have the right to enjoy other kinds of services provided by bitaiex according to the regulations of bitaiex website.

9. Users may exercise the following rights if they have objections to the modification of this agreement or are dissatisfied with the services of bitaiex:

(1) Stop using bitaiex network services;

(2) Inform bitaiex to stop its service through customer service and other channels. After the end of the service, the user's right to use bitaiex network service terminates immediately. In this case, the bitaiex network is not obliged to transmit any unprocessed information or incomplete services to users or any third party without direct relationship.

VI. User obligations

1. The website shall not be used to endanger national security, disclose state secrets, infringe upon the legitimate rights and interests of the collective and citizens of the state, and shall not be used to produce, copy and disseminate the following information:

(1) instigating resistance and undermining the implementation of the Constitution, laws and administrative regulations;

(2) instigating subversion of the state power and overthrowing the socialist system;

(3) inciting secession and undermining national unity;

(4) inciting national hatred and discrimination and undermining national unity;

(5) Fabricating or distorting facts, spreading rumors and disturbing social order;

(6) Advocating feudal superstition, obscenity, pornography, gambling, violence, murder, terror and abetting crime;

(7) publicly insulting others or fabricating facts to defame others, or carrying out other malicious attacks;

(8) Damaging the credibility of state organs;

(9) Other violations of the Constitution and laws and administrative regulations;

(10) Conducting commercial advertising.

2. Users shall not maliciously register bitaiexx website accounts by any means, including, but not limited to, multiple accounts for profit-making, speculation, cash-taking, award-winning purposes. Users should not embezzle other user accounts.

If the user violates the above regulations, bitaiex has the right to take all necessary measures directly, including, but not limited to, deleting the content published by the user, canceling the star, honor and virtual wealth obtained by the user on the website, suspending or closing the account number of the user, canceling the benefits gained from violations, and even investigating the legal liability of the user through litigation.

3. It is forbidden for users to use bitaiex as a place, platform or medium for engaging in various illegal activities in any form. Not authorized by bitaiex orPermission, users may not use the name of this site to engage in any business activities, nor in any form to bitaiexx network as a place, platform or media for business activities.

If the user violates the above regulations, bitaiex has the right to take all necessary measures directly, including, but not limited to, deleting the content published by the user, canceling the star, honor and virtual wealth obtained by the user on the website, suspending or closing the account number of the user, canceling the benefits gained from violations, and even investigating the legal liability of the user through litigation.

4. All information released by users on bitaiex network in various forms should conform to the relevant provisions of national laws and regulations and website, conform to social order and good customs, and do not infringe on the legitimate rights and interests of any third party subject. Otherwise, users should bear all the legal consequences arising therefrom, and the loss suffered by bitaiex should be recovered from users.

VII. Service costs

1. When users use this service, the company has the right to charge users for the service according to the relevant rules. Bitaiex has the right to formulate and adjust the service fees. The specific service fees shall be subject to the announcement of the fees listed on the bitaiex network when the user uses the service or other written agreements reached between the user and the bitaiex network.

2. Unless otherwise specified or agreed, the user agrees that bitaiex has the right to deduct the aforementioned service charges directly from the assets of the user account.

VIII. Service change, interruption, termination, restriction, freezing

1. bitaiex may change the service content, or may interrupt, terminate or terminate the service.

2. At the time of transfer, bitaiex may transfer the relevant assets under this service to a third party; bitaiex may also transfer part or all of the services under this agreement to a third party for operation or performance after unilateral notification to you. The specific transferee shall be subject to bitaiex notification.

3. In any of the following circumstances, bitaiex has the right to interrupt or terminate the services provided to you without notice:

(1) According to the law, you should submit authentic information, but the personal data you provide are not true or inconsistent with the information at the time of registration and fail to provide reasonable proof;

(2) You violate the relevant laws and regulations or the agreement of this agreement;

(3) In accordance with the law or the requirements of the competent authorities;

(4) For safety reasons or other necessary circumstances.

4. bitaiex has the right to charge according to the agreement. If you fail to pay in full and on time, bitaiex has the right to interrupt, suspend or terminate the provision of services.

5. You can close your account at any time. You are still obliged to fulfil your responsibility for any pending transaction. In addition, you will be liable to bitaiex for any costs incurred before closure. Bitaiex can also terminate your account at any time at its own discretion and notify you by e-mail or other means. If there is a suspicion that you have failed to comply with these terms, constituted an unacceptable fraud or management risk to bitaiex, or provided us with false, incomplete, inaccurate or misleading information, bitaiex may suspend your access services. Due to any loss caused by the closure or suspension of your account by bitaiex, bitaiex will not be liable.

6. Users agree that, for the sake of the security of users'accounts and their digital currencies, this website has the right to freeze all or part of accounts under users' names, i.e. to temporarily close them, in accordance with the provisions of this agreement, laws and regulations and legal documents, the requirements of the government in accordance with its administrative functions and powers, and the circumstances that the company considers possible risks to users'accounts according to its own judgement. The operation of some or all permissions for some accounts. The reverse process of freezing is thawing, i.e. the end of freezing of frozen accounts on this website. When a freeze occurs, if the user applies for thawing, the website has the right to decide whether to allow full or partial thawing according to the reasons mentioned above. The user should fully understand that the thawing application is not necessarily allowed, and when applying for thawing, the user should cooperate with the relevant requirements of verifying the identity of the user of the website by providing, but not limited to, identity information and identity. Certificates, passports, other valid identification documents and other information or documents required by the Company.

IX. Comply with your local law

It is your personal responsibility to determine whether and to what extent you will pay the relevant tax authorities the income from any exchange through services and the corresponding tax after deducting the correct amount. In addition, you agree to abide by all relevant local laws. As regards preventing the financing of terrorism and anti-money laundering activities, since bitaiex is not the "financial institution" in Part 2 of Schedule 1 of the Hong Kong Regulations on Combating Money Laundering and Terrorist Financing (Financial Institutions), bitaiex voluntarily conducts due diligence, as appropriate, to prevent the risk of money laundering and terrorist financing, and will cooperate with local authorities. When using our services, you confirm that your actions are legitimate and correct, and that your digital assets and legal currencies are not derived from illegal activities. Bitaiex can control, restrict or empty your accounts, legal currencies and digital assets as appropriate or in coordination with local law enforcement agencies.

X. Privacy Policy

Bitaiex respects users'privacy. The bitaiex privacy policy is provided separately, describing how bitaiex collects, stores, discloses and uses information related to your privacy. You agree that bitaiex uses your information in accordance with the terms of its privacy policy.

The term bitaiex User Information referred to in this Agreement refers to information that conforms to laws, regulations and relevant provisions and meets the following scope:

(1) Personal information provided by users to bitaiex network when registering with bitaiex network;

(2) Users use BITAWhen IEX serves, participates in website activities or visits website pages, bitaiex automatically receives and records user browser or mobile client data, including but not limited to IP address, information in website Cookie and web page records required by users.

(3) Personal information of users legally obtained by bitaiex from business partners;

(4) User personal information obtained by other bitaiex networks through legal channels.

Bitaiex promises:

Without legal reasons or user's prior permission, bitaiex will not disclose the user's password, name, mobile phone number and other non-public information to any third party.

Under the following statutory circumstances, the user's personal information will be partially or totally disclosed:

(1) Disclosure to the user himself or to other third parties with the consent of the user;

(2) Disclosure to the third party of the administrative, judicial or other legal provisions in accordance with the relevant provisions of laws and regulations or the requirements of the administrative organs;

(3) Disclosure of other bitaiex networks in accordance with relevant laws and regulations.

XI. compensation

You will compensate bitaiex and its agents (if any), employees, senior staff, directors, affiliates, subsidiaries and successors to protect them from all third-party claims unless they are caused by a separate violation of this clause by bitaiex. Likewise, bitaiex should indemnify you and your agents, employees, senior staff, directors, affiliates, subsidiaries and successors against all third-party claims in addition to your individual violations of these terms.

XII. Refusal of Guarantee and Exemption

1. As a third-party platform of "network service provider", bitaiex does not guarantee that the information and services on the website platform can fully meet the needs of users. Bitaiex is not liable for any errors, insults, slanders, omissions, obscenities, pornography or blasphemy that users may encounter in the course of accepting the services of bitaiex.

2. Based on the particularity of the Internet, bitaiex does not guarantee that the service will not be interrupted, that the timeliness and security of the service will not be guaranteed, and that it will not bear the responsibility not caused by bitaiex.

Bitaiex strives to enable users to access and use the site safely, but bitaiex does not declare or guarantee that the site or its servers do not contain viruses or other potentially harmful factors; therefore, users should use industry-recognized software to detect and kill any viruses from the bitaiex download files.

3. The bitaiex network is not responsible for the failure of saving, modifying, deleting or storing the information published by users. No liability shall be borne for typesetting errors or negligence on the website which are not caused by bitaiex intentionally.

Bitaiex has the right but no obligation to improve or correct any omissions or errors in any part of the website.

4. Except as expressly agreed in writing by the bitaiex network, the bitaiex network does not guarantee the accuracy, integrity and reliability of any content information, including but not limited to advertisements, obtained by users in any way (including, but not limited to, including, via, connecting or downloading) from this website; and for any product or service purchased or acquired by users because of the content information on this website. Bitaiex is not responsible for business, information or information. Users are responsible for the risks caused by using the information content of this website.

5. User comments published by all users on bitaiex only represent their personal views, and do not mean that the website agrees with their views or confirms their descriptions. The website does not bear any legal responsibility arising from user comments.

6. bitaiex has the right to delete all kinds of information in the bitaiex network that does not conform to the law or agreement, while reserving the right not to inform users.

7. All notices sent to users, bitaiex will be delivered through formal page announcements, in-site letters, e-mail, customer service phone calls, mobile phone short messages or regular letters. Bitaiex shall not be liable for any activities or information obtained through the regular channels of bitaiex, such as winning prizes, preferences, etc.

8. bitaiex has the right to adjust the fee rates of recharge, withdrawal and transaction according to market conditions, and to decide the termination of the free promotion period.

XIII. Applicable law and place of trial

These terms and your use of services will be governed and interpreted by Maltese law without resorting to its conflict-of-laws provisions. You agree that your actions pursued legally or equitably under this clause without involving arbitration (as described below) will be submitted only to Malta. You hereby agree irrevocably and unconditionally that any lawsuits or disputes arising under this clause will be submitted to the exclusive jurisdiction of the Singapore courts.

XIV. arbitration

You and bitaiex agree to arbitrate any disputes arising from this clause or in connection with this service unless you and bitaiex do not need arbitration, either party seeks equitable or other relief for disputes involving the illegal use of copyright, trademark, trade name, logo, trade secret or patent right. Arbitration takes precedence over prosecution in court or trial by jury. You and bitaiex agree that you will notify the other party within 30 (30) days after any dispute arises. You will try to resolve the dispute informally before submitting any arbitration request. Any arbitration will take place in Singapore and the arbitration will be conducted confidentially by a single arbitrator. You and bitaiex also agree that Singapore courts have exclusive jurisdiction over any arbitration appeal between the parties and any litigation between the parties not settled by arbitration. In any arbitration, the parties shall not seek each other and the arbitrators shall not allow the parties to seek each other; on the contrary, the parties shall disclose evidence supporting their position at a mutually agreed time and date prior to the final hearing.In addition to the procedures and remedies discussed below, the arbitrator has the right to grant remedies that will also be granted if prosecuted in court. Neither you nor we will participate in the collective litigation or arbitration of any claim covered by this clause. If bitaiex is a party to the action, you also agree not to participate in claims filed by or on behalf of a private lawyer or in joint claims involving another person. If it is found that the prohibition of collective action and other claims filed by the third party mentioned above is not enforceable, the prohibition shall be deemed to have been deleted from this clause and other clauses relating to arbitration shall remain valid.

XV. separability

If any provision of this Agreement is deemed illegal, invalid or unenforceable for any reason, such provisions shall be deemed separable and shall not affect the legal effect of any other provision.

XVI. complaints

If you have any complaints, feedback or questions, please contact our customer service through support@okex.com. When you contact us, please provide your name and email address, as well as other information we may need to identify you, as well as the transaction information involved in your feedback or complaint.

XVII. Other Provisions

These provisions provide for a complete understanding of the subject matter of the service by both parties, replacing all previous understandings and communications related to it. Any other document inconsistent with the provisions of this clause shall not be binding on bitaiex. You declare and guarantee that all information disclosed to bitaiex relating to this Terms of Service is true, accurate and complete.

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